05 október 2006

'Outsourcing'

DRIVE-THRU
Outsourcer:
McDonald's
Outsourcee: If you think that person on the drive-thru intercom sounds a bit distant, you don't know the half of it. At select Mickey Dee's in the US, the person taking your order is actually in a call center in California or North Dakota, using the magic of VoIP. But who do you blame if they forget the McNuggets?

Engin ummæli: